A clear agreement.
A lighter day.
Version 2026-09-10
1. Our service
SeoulDrop delivers shopping bags handed directly to our staff at an agreed meeting point in Myeongdong or Seongsu to an agreed accommodation in Seoul. We confirm availability, bag count, destination, receiving person, total price and delivery time before accepting your bags. Creating an account does not make a delivery booking.
2. Handoff and delivery
Show your account ID to our staff. Check the receipt, photos and delivery details in My bags before leaving. You are responsible for providing an accurate address and arranging for a front desk or agreed person to receive your bags. Tell our team about any change as soon as possible.
We record delivery after handing the bags to the agreed recipient or front desk, with a photo, handoff location and time. A delivery photo does not authorize leaving bags at an unagreed location.
3. What you can send
Items must be securely packed for transport. Keep passports, cash, jewelry, payment cards and essential personal items with you. We may decline unsafe, leaking, inadequately packed or prohibited items. Ask our staff before handing over fragile goods, liquids, valuable items or oversized bags.
4. Price, changes and problems
The agreed total price and payment record appear in My bags. Any additional service or charge must be agreed with you. If you need to cancel or change a delivery, contact our team immediately. Eligibility for changes depends on whether the bags have been received or transport has begun.
If a delay, delivery problem, loss or damage occurs, contact our team with your receipt number and available details. We will review the handoff records and discuss the appropriate resolution. No insurance coverage or fixed compensation amount is advertised unless separately confirmed in your service agreement. These terms do not exclude rights that cannot legally be excluded.
5. Account and contact
Keep your login details private and use accurate contact information. Only you and our authorized team can access your delivery records. Send service questions or requests through Contact. For account access problems, speak to the staff member handling your handoff.